- Forum Clout
- 121,505
I went through the same thing with an eager young women on the phone, then when I got there, the appointment was made for the wrong time, was told it would only take an hour (three and a half fucking hours), and they wouldn't even answer the phone when I called to check on the status of THE FUCKING OIL CHANGE! I finally had to call the sales department - shocker; they picked up the phone right away - and have some kid literally walk down to the service department and tell them to pick up my call. Fuck that. Keep the hot chocolate and the bullshit fixer-upper TV marathon. The last mechanic I had used to offer me two fingers of cheap whiskey and shoot-the-shit with me when I dropped the car off. THAT'S fucking service.
In situations like that, I don’t even want them to do it faster or anything, I just want some honesty.
“Hey, sorry - we’ve had some issues today so it’s looking like it will take 4 hours or more, there’s only one guy working on 5 cars” or whatever it is.
You’d have to be a real dickhead to get angry at that, some people do, and they probably ruin it for everyone else. I don’t expect people to be like robots who work flawlessly each and every day. I just want some real human interactions that productively fix things.